ViVa Computers Text Size Computers ViVa which means the General Conditions which carries the guarantee fund prescribed by 01/09/2012.

ViVa Computers for 2012 is certified by Text Size.

To ensure the quality of the more than 1,000 member companies to better ensure Text Size is from 1 January 2012 started with the certification of the participants. This includes, among other checks actually met certain legal requirements and conduct of Text Size. For an overview of the components that are involved in the certification scan http://www.ictwaarborg.nl/over-ictwaarborg/certificeringsscan

Text Size Customers of affiliates may assume that they are well and qualified medical assistance and that the company they do business with a number of quality requirements. Hence, new companies that sign up first Text Size a certification procedure. During the period the company is a prospective member and are not the certainties Text Size customers the company offers. Only after the certification is a fact, the company is a full member, which means that from that time customers can rely on the collateral that offers Text Size.

You can download the certificate: ICT Certificate Deposit

Conditions

Text Size uses consumer-friendly terms. This means that they are so clearly written and understandable as possible and the rights of consumers in any way limiting.

Text Size All members should, as they do business with a consumer, the conditions listed below to handle. In one case, for example if they are also members of another branch, it may be that they have other conditions. But then is that if the consumer relies on the general conditions of Text Size, they must act according to the terms and conditions Text Size.

The conditions are primarily written from the perspective that the purchase takes place in a store. However, it can also, as it is called, a purchase at a distance go. This is the case when a product via the Internet at an online store is ordered. In that case, there are separate rules, one of the most important is the 7 days. Article 9 of the conditions is about such agreements. Due to the special character is in italics and indented.

Conditions of Use Text Size
in consumer

General
Conditions are often rightly seen as 'difficult small print'. We believe that this is not necessary and that in these conditions in very understandable language about things like price, delivery, payment date and exactly what is purchased can be spoken.
Because not everyone is aware of the contents of the statutory procedure that applies to a contract, we begin with an explanation of the main points of your statutory rights as a buyer.

A supplier is required by law to supply goods which have the properties that a buyer might expect under the contract he has signed with the supplier (conformity). This play with the product type and the announcements about the supplier has done. For example, that the product has special properties. Incidentally, it is wise for all such matters than clarity or separate written record. The buyer may also continue to rely on advertising from the manufacturer, unless the supplier explicitly expressed its disagreement with these statements. For the record, we have included a declaration of conformity 6.
Where the product was not the properties that under the purchase agreement could be expected, the purchaser may, in addition to any other rights the law grants him (eg deferred payment), the supplier's requirements:
- Delivery of what is missing;
- Repair of the defects, unless this is impossible or seller can not be demanded;
or
- Replacement, unless this is impossible or seller can not be required.
The supplier can refuse to repair or replacement if the cost is in proportion to other reasonable solutions, for example, reduce the purchase price or refund the purchase price and compensation for any damage suffered.

1. All agreements in writing
We strive to make our agreement about the price, characteristics of the product to be delivered, delivery, time of payment, etc. wherever possible be recorded in writing. Also, additional agreements (for example hardware and software on a PC / notebook extra on a standard configuration or deviation from a standard configuration is supplied) be in writing.
Agreements regarding repairs are also documented.

2. Prices
Our prices include VAT.

3. Payment
Goods and services are delivered against payment in cash, unless otherwise agreed. For payment we will send you an invoice.
You do us no deposit requirements. One exception webshops (see below) and specific non-recurring orders. In that case, a separate arrangement of the deposit to be made.
Like you we have our commitments. If your payment delays are there for our charges. If permitted by law we can the damage that we may thereby suffer (loss of interest and reasonable costs to still collect the outstanding amount) charges.

4. Delivery
We strive to always look naturally at the appointed time to deliver. If there still are delivered late, and there is no God, then you as a buyer - at a time when it was agreed that you would pay at delivery - the right to postpone payment until it is delivered. If you want you for late delivery, the contract fully or partially dissolve, unless the seriousness of the delay in delivery does not justify it.

5. Warranty
For all our new products, at least one full one year warranty. This excludes batteries, which follows a different warranty may apply.
It may be that manufacturers or importers of certain parts (like the hard disk) its own guarantee. In the event you need to do such a guarantee, please contact us. As a supplier, we remain at all times so your point.
If there is any on-site service or warranty or a pick up and return warranty, this is stated on the invoice. (Definition on-site-service/-garantie: a completely free repair performed at the address where the computer hardware of the Buyer. Pick up and return Definition: the product is free of charge at your home and picked up after the repair back to the home address delivered .)
A warranty is the statutory rights of a consumer never limiting, so in addition to the guarantee funds without prejudiceall other rights the law grants you as a consumer.

Attention!
Please be aware that rights to the guarantee may be forfeited if you do make changes to the delivered products (both hardware and software).

6. Conformity
We are sure that our products and services meet the contract, the specifications stated in our offer, the reasonable requirements of quality and usability and the date of the conclusion of the contract existing laws and government regulations.

7. Privacy Policy
We attach great importance to a clear and transparent privacy policies and this therefore apply the following rules:

1. only that personal data are collected which are necessary to our customer service to maintain and improve;
2. your personal data in compliance with applicable laws processed, stored and managed;
3. all other data that our employees face come strictly confidential (documents, emails etc). Exceptions are criminal matters, including child pornography.

As a consumer you are entitled to inspect your personal data. This information is sent to you within two weeks after your request for access to. At your request we will edit or delete your data.

8. Retention
We reserve the property for as long as the sale is not fully paid. At our repair orders we give a clear description of your products repaired so that your property is not in dispute when the repair shop where your articles are just at that moment, going bankrupt.

9. Buy remotely (online stores)
If it is a known distance contract, usually distance selling ', has (eg an order with a shop), there are special additional rules we separately 9a t / m 9g have included.
There is a distance sale spoken when it comes to a purchase agreement where there is no direct contact between seller and consumer. Popular words without both located in the same room. It therefore applies not only to make purchases via the internet (online stores), but also telephone or written orders fall within the concept distance sale.
The most important part at a distance sale is that consumers play a reflection of at least 7 days to travel from the sale to see. Within that time he can use his right of withdrawal, the right to annul the sale.

9a. Information
The information you receive prior to the sale, is such that you can properly evaluate the offer, such images are a true reflection of the products. You also get clear information about your rights and obligations, including:
· The total price payable, including any such disposal or delivery costs;
· The way the contract is concluded;
· Whether to apply the right of withdrawal;
· The method of payment, delivery or performance of the contract;
· The period that the price or the ability to accept the offer applies;
· The fees you pay if you want to contact us if this is different than the basic rate;
· Access to the information we have about you is stored;
· The minimum duration of the distance when it comes to a continuous or periodic delivery of products or services.

By delivery of the product or service you as a buyer the following information:
our visit a place, where a complaint may be filed;
b. how you can use your right;
c. information about existing after sales service and warranties;
d. 9a in the above mentioned data, unless you have done before the execution of the agreement have been given;
e. the conditions for terminating the agreement if it lasts longer than one year or is indefinite.
Get this information in writing or by you so that it can easily be stored on an as legally called durable medium (eg CD-ROM).

9b. Confirmation and Security
Once you have placed an order, you will receive an electronic confirmation. Until this is done, you can even dispense with the sale by the Contract.
If you order via the Internet, we ensure security of the exchanged data and a secure web environment.

9c. Reflection upon delivery of products
1. When purchasing products, you as a consumer a cooling-off period of seven days. The cooling-off period in the day after the product has received or received on your behalf is taken. During that period you have the option to terminate the agreement without you having to give a reason. This is called the right of withdrawal.
2. During this time you should carefully deal with the product and its packaging. Below is understood that the product only to the extent unpack or used as necessary to assess whether you want to keep. If you use your right of withdrawal, you belong to the product with all accessories and - if reasonably possible - in its original condition and packaging to return it to us. We give you information on how to do this. This information should the law be reasonable and clear.
3. If you use your right, you do more than the cost of return to pay.
4. All other costs already paid, we will repay as soon as possible, in any event within 30 days after the return or cancellation.

9d. Reflection in service delivery
1. Upon delivery of services is a reflection of you as a consumer seven working days. The cooling-off period commences on the day the agreement is entered into. During that period you have the option to terminate the agreement without you having to give a reason. This is called the right of withdrawal.
2. To exercise your right of withdrawal, we give you our offer, or no later than the delivery of the service, information on how to do this. This information should the law be reasonable and clear.
3. All costs that you have already paid, we will as soon as possible, in any event within 30 days after the revocation, back pay.

9e. Exclusion of withdrawal right
Sometimes, there is no right of withdrawal for the consumer, but we must be clear and before the contract is concluded, be stated. It concerns products:
a) by us in accordance to the specifications of the consumer;
b) that are clearly personal in nature;
c) by their nature can not be returned;
d) that spoil or become obsolete;
e) whose price depends on fluctuations in the financial market on which the entrepreneur has no influence;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software that the consumer has broken the seal.

In services, exclusion of the right of withdrawal is only possible when it comes to services:
a) on accommodation, transport, catering or leisure to carry on a certain date or during a specified period;
b) the supply with your express consent, before the period has expired;
c) on betting and lotteries.

9f. Payment
At a distance sale is that in general conditions are never a prepayment of more than 50% may be requested and, if not otherwise agreed, the buyer (the rest of) the purchase price paid by delivery of the order or providing a service.

9g. Cancellation
An order may be canceled without charge if it has not been sent, except when it comes to so-called custom (an order made in accordance with the consumer's specifications) or special ordered products.

10. Delivery and implementation
1. Delivery occurs at the address given by you to us. All this happens as soon as possible but within 30 days unless a longer delivery period is agreed. If delivery is delayed, or if an order is not or only partially carried out, you will receive as soon as possible. The deadline is 30 days after your order is placed. After this period you have the right to cancel the purchase without penalty and be entitled to any compensation.
2. After dissolution, we will the amount you paid as soon as possible but no later than 30 days after termination, repay.
3. If the supply of a separately ordered product proves impossible, we do our best to deliver a replacement item. By the delivery will be clear and comprehensible manner reported. Is it a distance purchase, you can still use your right of withdrawal. The cost of return in that case for our account.
4. The risk of damage and / or loss of products until the time of delivery to you by us, unless other arrangements are made explicit.

11. Complaints and complaint period
Because we want our customers an optimal service provision, we find it important to hear from you if you have complaints about the product you purchased. Do this - partly in order to limit any damage - as soon as possible. By law, a complaint made known in time as this occurs within two months after discovery. This also applies in the event that the purchased product has the properties that you might expect under the contract. It is in your interest to make your complaint in writing.
If you submit a complaint to us within 14 days that will be answered. We therefore need more time, we will let you know within 14 days when you can expect to answer.
A complaint about a product, service or service of the entrepreneur may also be filed a complaint on the consumer page of the website Text Size.

12. Disputes
If a complaint can not be mutually resolved, it becomes a dispute that you can refer to the Disputes Committee Text Size, Tasveld 1a, 3417 XS Montfoort, phone 085-8772982. Moreover, a dispute before the Arbitration Board dealt with, if you get your complaint in writing to the supplier's request. Are you not satisfied with the way it handles your complaint, you can then the dispute within three months after you have submitted to the supplier, by bringing the disputes committee. This is done by completing a form on the consumer page of the website Text Size.
The supplier may make a dispute. In that case, he must first request in writing within five weeks to know if you want to go through the dispute arbitration committee or by the courts. The supplier must inform you that while at the same time, if you fail to respond, he considers it after that period free dispute before the court.
The decision of the arbitration board is binding. The rules of the Arbitration Board on request. It is contained, the fee you for the treatment of a pay dispute. If you case is successful you will get this money back. The complaint fee is € 40, -.
All our contracts are governed exclusively by Dutch law.

January 2011

The general conditions are to Text Size Download as PDF. This document can be read using a program like Acrobat Reader. If you have not already, you can download here.